Specialist technical support that keeps you casting

The CARE you and your equipment receive is of paramount importance to us.

Based out of our Italian Centre of Excellence, our expert engineers and service technicians – your dedicated CARE team – are always ready to remotely advise, support and troubleshoot. Whatever your challenge, they will find the most efficient and effective solution. 
Together with a variety of training options tailorable to your team’s individual needs, this means one thing. Wherever you are in the world, we are at your side. Ready to make your life easier.

 

The help you need, when you need it

Tailored Remote Assistance

IPG provides tailored remote assistance packages designed to support machines of various sizes and complexities. These hour-based packages, ranging from 25 to 100 hours annually, are customized to meet each client's specific needs and are purchased in advance, allowing hours to be deducted as assistance is provided, with greater savings for the client as more hours are purchased.

This proactive solution enables customers to access expert support on demand, ensuring quick troubleshooting and minimizing downtime without the need for on-site visits. By planning ahead, clients can keep operations running smoothly, control support costs, and receive timely assistance precisely when they need it.

All our high pressure die casting machines installed after 2014 are fitted with a secure remote gateway feature as standard. This solution can also be easily retrofitted.
 
Without any interruption to your daily operations, and only ever at your request, this allows technicians from our Expert Engineering Team to connect directly to your equipment and gain access to the PLC and control panel in order to:
• conduct troubleshooting
• run diagnostics
• implement software modifications and upgrades

High pressure die casting machines equipped with HMe, also allow access to the human interface, enabling our expert technician to analyse the collected data for faster troubleshooting.

Tailored Training

Need help training your maintenance and foundry teams on the mechanical, electrical or digital optimisation of your ItalPresseGauss die casting machines, software and interface solutions?

Don’t panic, we have an extensive range of technical training courses to meet all your needs. We offer specialist training courses at your site or at the ItalPresseGauss headquarters in Capriano del Colle, Italy, and also provide a range of additional support services on request.
Contact us

Do you need parts for your equipment?

Contact us

Do you need help with your equipment?

Contact us